1.Try before you pay
Every clinic can use ClinicSorted free for 30 days, with every module included and no payment details needed. We offer the trial so you can be sure ClinicSorted suits your clinic before you pay anything.
2.Cancelling
You can cancel at any time from Settings in the app, or by writing to support@clinicsorted.com. Cancelling stops your next renewal, so you are not charged again. You keep full access until the end of the period you have paid for. After that your clinic becomes read-only: nothing is deleted, and you can subscribe again whenever you like.
3.Refunds
Because you can try ClinicSorted free before paying, payments are generally non-refundable. This includes the unused part of a month or of a yearly plan after you cancel, and lowering the number of doctors partway through a period. A lower price applies from your next renewal.
4.When we do refund
Refund requests made within 14 days of a payment are reviewed case by case, as required by our reseller Paddle and by consumer law. We will always refund in full if:
- you were charged twice for the same period;
- you were charged after you had cancelled;
- you were charged the wrong amount because of a mistake on our side.
Where the law in your country gives you a right to a refund, that right always applies.
5.How to ask for a refund
Write to support@clinicsorted.com with your clinic’s name, the date and amount of the payment, and its reference if you have it.
- Online payments are processed by our reseller Paddle.com, the Merchant of Record for those orders. Approved refunds are issued by Paddle to the card or account you paid with. You can also contact Paddle directly through the link in your payment receipt.
- Bank transfer payments are made directly to us. Approved refunds are sent by bank transfer to the account you paid from.
6.Contact
Questions about billing or refunds? Write to support@clinicsorted.com. The full terms of your subscription are in our Terms of Service.